Customer Service Team Lead (full time – German)

Summary
Are you ready to take the lead in a rewarding position? Join our thriving start-up as a Full-Time German-Speaking Customer Service Team Lead! As a young and rapidly growing company, we offer abundant opportunities for career advancement. We foster personal growth and a highly positive office culture, ensuring your professional journey with us is both fulfilling and inspiring.

• – Full-Time Position
• – Fluency in German required
• – Seeking social, helpful and proactive individuals
• – Exceptional interpersonal and leadership skills valued
• – Prior experience not necessary, potential and dedication more so
• – Ideal for recent graduates or those with limited experience
• – Rapid career growth opportunities in a dynamic startup
• – Room for personal development and positive office culture
• – Flexible work hours and work-from-home options
• – Competitive salary package: €2200 – €2800 + 8% holiday pay
• – Contact Jop at +31 6 11 85 89 43 or jop@customerhappiness.team

Your role
In this position, you will have the chance to lead one or more dynamic customer service teams, while utilizing your German language skills to assist our client’s valued customers. As part of our collaborative and motivated team, you will work closely with thrilling e-commerce brands, contributing to their success and further developing your own communication and problem-solving abilities. You will truly be an ambassador for these brands, going beyond customer assistance to acquire valuable skills and expertise.

Work-life balance
We understand the importance of work-life balance, which is why we offer flexibility in work hours and a combination of working from home and at our office in the city center of Nijmegen. This allows you to excel in both your professional and personal pursuits. Alongside a competitive salary, we offer regular social gatherings and team outings, to create an environment that feels like home, enhancing your overall experience with us.

Do you have what it takes?
At the Customer Happiness Team, we believe that the most important qualities for a successful Customer Service Team Lead are not solely dependent on education or experience. We prioritize candidates who possess exceptional interpersonal and leadership skills, a customer-centric mindset, and a passion for delivering exceptional service. While a relevant educational background or prior experience in a similar role can be advantageous, we value potential, dedication, and the ability to adapt and thrive in a fast-paced, dynamic environment. If you have what it takes to inspire and motivate a team, drive customer satisfaction, and foster positive relationships, we encourage you to apply and join our team as a Customer Service Team Lead.

Apply now!
Ready to lead the way and deliver exceptional customer service? Contact Jop at +31611858943 or jop@customerhappiness.team. Join our team and become part of a vibrant community where your talents are celebrated, your personal and professional growth is encouraged, and each day presents exciting new challenges and opportunities. Let’s create happiness together!

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A typical day as a customer service team lead

08:30 – 09:00

• – Start the day by reviewing any pending emails or messages from the previous day.
• – Check the team’s schedule and make any necessary adjustments for the day.

09:00 – 09:30

• – Conduct meetings with clients to discuss their requirements, feedback, or address any concerns they may have.
• – Take notes during the meeting to ensure all relevant information is captured.

09:30 – 12:30

• – Engage in customer care activities, such as answering phone calls, responding to emails, or assisting customers via live chat.
• – Address customer inquiries, troubleshoot problems, and provide solutions or guidance.

12:30 – 13:00

• – Take a half-hour break to rest, recharge, and have lunch.
• – Take a stroll through Kronenburgerpark

13:00 – 14:00

• – Evaluate the performance of the customer service team members by reviewing their interactions with customers.
• – Provide constructive feedback and coaching to team members to help them improve their skills and enhance customer satisfaction.

14:00 – 15:30

• – Continue with customer care activities
• – Monitor team members’ performance, provide guidance when needed, and ensure service quality standards are met.

15:30 – 16:00

• – Dedicate time for administrative tasks, such as updating customer records, or generating reports.
• – Prepare any necessary documentation or reports required for meetings or performance evaluations.

16:00 – 16:30

• – Wrap up the day by reviewing any remaining emails, messages, or pending tasks.