Neople, the company redefining AI-powered customer support, and the Customer Happiness Team are proud to announce their partnership, making us the first AI-led BPO service in the Netherlands.
Neople is the innovative company redefining AI-powered customer support. Their Neoples acts as a “digital coworker”, seamlessly integrating into existing helpdesk tools and workflows. Highly adaptive and brand-aligned, AI agents from Neople assist teams in tasks such as ticket triaging, response suggestions, and managing orders; all while preserving the personal touch your customers deserve
With the launch of Neople Studio, we’re taking a bold step forward: combining our human-first service philosophy with powerful, transparent AI. The goal? Help clients offer A-level service at scale, without losing the personal touch.
“Some teams are ready to fly solo. Others need a co-pilot first,” said Menno Zevenbergen, Neople’s Head of Partnerships and Co-Founder. “This partnership makes AI more accessible, more effective, and more human.”
– Menno Zevenberg
What does an AI-led BPO look like?
CHT is the one-stop-shop for everything related to customer contact: from outsourced customer service and CX consultancy to peak support. We’re known for turning complaints into compliments and customers into brand ambassadors for fast-growing, quality-focused brands like Stoov (click for case study!), Summum woman, Soft Revolt and Yummygums.
An AI-led customer experience operation isn’t about replacing people, it’s about empowering them. With this partnership, Customer Happiness Team becomes the first service partner to embed AI agents directly into their day-to-day workflows; not as a chatbot on the side, but as a true digital team member.
“We’ve always believed great customer service is a brand asset,” said Jens van de Noort, founder at Customer Happiness Team. “With Neople, we’re giving our clients the tools to scale that greatness ; and we’re leading the way as the first BPO to truly embrace AI as a co-pilot, not a replacement.”
– Jens van de Noort
A future-proof partnership
While Neople Studio is built to be self-service, many companies are still new to AI. That’s where CHT shines: offering a premium AI onboarding and support package to help their clients get started the right way.
Together, Neople and CHT offer the best of both worlds:
🤝 Human insight + AI automation
⚙️ Scalable workflows + thoughtful support
📈 A-level service that continues to improve
Want to learn more?
Want to learn more about Neople, the Customer Happiness Team, or incorporating AI into your customer service operations? Book some time with Jens or contact us!
